Return & Refund Policy
At Lymviora™, we want every customer to feel comfortable when shopping with us. This Return & Refund Policy explains how return requests, refunds, exchanges, damaged items, and non-returnable products are handled.
1. Return Window
We accept eligible return requests within 30 days after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
✔ The item is unused and in its original condition
✔ The item is returned in its original packaging
✔ Any original tags, labels, or accessories are included, when applicable
✔ Proof of purchase or order confirmation is provided
Items that show signs of use, damage caused after delivery, missing parts, or altered packaging may not qualify for return approval.
2. How to Request a Return
To begin a return request, please contact us before sending any item back.
Email: service@lymviora.com
Please include:
✔ Your order number
✔ The email address used at checkout
✔ The item you would like to return
✔ The reason for your return request
Once your request has been reviewed, we will provide return instructions if the item is eligible.
Please do not mail any product back without receiving return authorization first. Items returned without prior approval may not be accepted.
3. Return Shipping
If your return is approved, we will provide instructions on where and how to send your package.
Depending on the reason for the return, return shipping costs may be handled differently. If the return is due to an incorrect, damaged, or defective item, please contact us with photos so we can review the issue and assist with the next steps.
Original shipping fees paid at checkout are generally non-refundable unless required by applicable law or the issue was caused by our error.
4. Damaged, Incorrect, or Defective Items
Please inspect your order soon after delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:
service@lymviora.com
To help us review your case quickly, please include:
✔ Your order number
✔ Clear photos of the item
✔ Photos of the packaging
✔ A short description of the issue
Once reviewed, we will help provide a suitable solution, which may include a replacement, refund, or other resolution depending on the situation.
5. Non-Returnable Items
Some items cannot be returned due to product type, condition, or hygiene reasons.
Non-returnable items may include:
✔ Used or visibly worn items
✔ Items missing original packaging or parts
✔ Customized or personalized products
✔ Final sale or clearance items
✔ Gift cards
✔ Personal care or hygiene-related products
✔ Perishable goods, plants, food items, or similar products
✔ Hazardous materials, flammable liquids, or restricted items
If you are unsure whether your item qualifies for return, please contact us before sending it back.
6. Exchanges
We currently recommend placing a new order if you need a different item, color, or style.
The fastest exchange process is:
✔ Request a return for the original item
✔ Wait for return approval
✔ Place a new order for the item you prefer
This helps ensure the replacement item is available and can be processed more efficiently.
7. Refund Process
After your return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Your bank, credit card provider, or payment service may require additional time to post the funds to your account.
If more than 15 business days have passed after your refund was approved and you still have not received it, please contact us at:
service@lymviora.com
8. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days after receiving it, without giving a reason.
To qualify, the item must be:
✔ Unused and in original condition
✔ Returned with original packaging
✔ Returned with proof of purchase
✔ Complete with any original tags, parts, or accessories, when applicable
This right applies in addition to any standard return terms where required by applicable law.
9. Return Address
Please contact us before sending any return package. We will provide the correct return instructions after your request is approved.
Lymviora™
Company Name: 6IXTH SENSE LA
Address: 814 Main St, Los Angeles, CA 90014
Phone: +1 (213) 924-6853
Email: service@lymviora.com
Thank you for shopping with Lymviora™. We are committed to providing a clear, fair, and supportive shopping experience.